Cisco Cisco E-Mail Manager Unity Integration Option User Guide
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Outbound Option Real-Tme Reports
8 Outbound Option (Blended Agent) Reports
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
No Ringback
The number of calls that did not detect a ring back.
Derived from: Campaign_Query_Rule_Real_Time.NoRingBackDetectCount
No Dialtone
The number of calls that did not detect a dial tone.
Derived from: Campaign_Query_Rule_Real_Time.NoDialToneDetectCount
Fax
The number of calls that detected a fax.
Derived from: Campaign_Query_Rule_Real_Time.FaxDetectCount
Network IVR
The number of calls that detected a network answering machine.
Derived from: Campaign_Query_Rule_Real_Time.NetworkAnsMachinesCount
Answering Machine
The number of calls that detected an answering machine.
Derived from: Campaign_Query_Rule_Real_Time.AnsweringMachineCount
SIT Tone
The number of calls that detected a special information tone (SIT).
Derived from: Campaign_Query_Rule_Real_Time.SITToneDetectCount
Agent Rejected
The number of preview/callback calls that were rejected by the agent.
Derived from: Campaign_Query_Rule_Real_Time.AgentRejectedCount
Agent Closed
The number of preview/callback calls that were rejected by the agent (these customers
will not be dialed).
will not be dialed).
Derived from: Campaign_Query_Rule_Real_Time.AgentClosedCount
Customer Not Home
The number of contacts where the party answering the phone was not the customer.
Derived from: Campaign_Query_Rule_Real_Time.CustomerNotHomeCount
Wrong Number
The number of contacts where the party answering the phone indicated the customer
didn’t live there.
didn’t live there.
Derived from: Campaign_Query_Rule_Real_Time.WrongNumberCount
Canceled
The number of calls where the dialer canceled a ringing customer call
Derived from: Campaign_Query_Rule_Real_Time.CanceledDetectCount