Cisco Cisco E-Mail Manager Unity Integration Option User Guide
Outbound Option Real-Tme Reports
8 Outbound Option (Blended Agent) Reports
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Outbound Option Real-Tme Reports
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camqry02: Summary of Call Counts Per Campaign Real Time Report
Outbound Option
(IPCC and/or ICM)
(IPCC and/or ICM)
real-time table
All skill groups and
their associated
Blended Agent
status.
their associated
Blended Agent
status.
Outbound Option
(IPCC and/or ICM)
(IPCC and/or ICM)
historical table
Percentage of time
that Outbound
Option agents spent
in the signed on,
handle, talk, and
hold states.
that Outbound
Option agents spent
in the signed on,
handle, talk, and
hold states.
Overview:
Subject
Outbound Option Campaign Query Rules:
Current status of all campaign records.
Current status of all campaign records.
Purpose
To display the current status of all campaign records
Applicable environment
Outbound Option (IPCC and/or ICM)
Template type
Real-time table
Default sort order
By campaign name
Drilldowns available
No
Schema database
tables
tables
Campaign
Campaign_Query_Rule_Real_Time
Campaign_Query_Rule_Real_Time