Cisco Cisco IP Contact Center Release 4.6.1 User Guide
Agent By Skill Group Reports
2 IPCC Agent Report Templates
2-
133
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Agent by Skill Group Real-Time Reports
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agtskg06: Outbound Option (Blended Agent) Status Report
IPCC and/or ICM real-time
table
All the report data available
from the Agent_Real_Time
table, organized by skill
groups and then by agents
within the skill group.
This report is for online
viewing or for exporting to
Excel. It is not formatted for
printing.
table, organized by skill
groups and then by agents
within the skill group.
This report is for online
viewing or for exporting to
Excel. It is not formatted for
printing.
IPCC only
real-time
table
The current agent states of
each agent within the
selected skill group(s).
Overview:
Subject
A table of all the agents in the selected skill group(s)
showing agent activity related to Outbound Option calls.
Purpose
To show Outbound Option call status for the selected time
period
Applicable
environment
Outbound Option (IPCC and/or ICM)
Template type
Real-time table
Default sort order
By skill group
Drilldowns available
No
Schema database
tables
Skill_Group
Agent
Person
Agent_Real_Time
Campaign
Query_Rule