Cisco Cisco IP Contact Center Release 4.6.1 User Guide
IPCC Peripheral Skill Group Reports
5 IPCC Skill Group Report Templates
5-
79
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
IPCC Peripheral Skill Group Real-Time Reports
•
•
•
•
•
•
•
•
IPCC only
historical table
A summary of task statistics
for each skill group for the
selected half-hour(s).
for each skill group for the
selected half-hour(s).
IPCC only
historical table
A summary of task statistics
for each skill group for the
selected day(s).
for each skill group for the
selected day(s).
IPCC only
historical table
A summary of agent
performance for each skill
group for the selected
half-hour(s).
performance for each skill
group for the selected
half-hour(s).
IPCC only
historical table
A summary of agent
performance for each skill
group for the selected
day(s).
performance for each skill
group for the selected
day(s).
IPCC only
historical table
The activity and the
performance of the selected
enterprise skill groups for
the selected half-hour
intervals.
performance of the selected
enterprise skill groups for
the selected half-hour
intervals.
IPCC only
Historical table
The activity and the
performance of the selected
enterprise skill groups for
the selected day(s).
performance of the selected
enterprise skill groups for
the selected day(s).