Cisco Cisco IP Contact Center Release 4.6.1 User Guide

Outbound Option Real-Tme Reports

8      Outbound Option (Blended Agent) Reports

 WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

The total home time. Home Duration = End Home Time –  Start Home Time
Derived from: (((Campaign.HomeEndHours * 60) + 

(Campaign.HomeEndMinutes)) - ((Campaign.HomeStartHours * 60) + (Cam-

paign.HomeStartMinutes)))

The total query rule time. Work Duration = End Query Rule Time – Start Query Rule 
Time.

Derived from: (((Campaign_Query_Rule.EndHours * 60) + 

(Campaign_Query_Rule.EndMinutes)) - ((Campaign_Query_Rule.StartHours 

* 60) + (Campaign_Query_Rule.StartMinutes)))

Campaign Start Work time measured in HH:MM:SS format. Campaign Start Work time 
is the start time that a customer can be phoned at work.

Campaign time is normalized to the customer’s time zone. For example, if the 
campaign runs from 3 to 6 PM Eastern Standard time and it is past 6 PM on the East 
coast, you can still dial someone in Chicago since it is not yet 6 PM there.

Derived from: campaign.workstarthours ':' campaign.workstartminutes

The work time in HH:MM:SS format that the campaign ends. 

Derived from: Campaign.WorkEndHours ':' Campaign.WorkEndMinutes

The total work time. Work Duration = End Work Time – Start Work Time.
Derived from: (((Campaign.WorkEndHours * 60) + 

(Campaign.WorkEndMinutes)) - ((Campaign.WorkStartHours * 60) + (Cam-

paign.WorkStartMinutes)))

camqry05: Call Summary Count Of Query Rule Within Campaign Real Time

Subject

Outbound Option Campaign Query Rule:
Each query rule within a campaign.

Purpose

To display the status of each query rule within a campaign.

Applicable 
environment

Outbound Option (IPCC and/or ICM)

Template type

Real-time table

Default sort order

By campaign name and then by query rule name