Cisco Cisco IP Contact Center Release 4.6.1 User Guide
Outbound Option Real-Tme Reports
8 Outbound Option (Blended Agent) Reports
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Total Records
The total number of records.
Derived from: Campaign_Query_Rule_Real_Time.TotalCount
Available
The number of available records.
Derived from: (Campaign_Query_Rule_Real_Time.TotalCount -
(Campaign_Query_Rule_Real_Time.VoiceCount +
Campaign_Query_Rule_Real_Time.ClosedCount))
(Campaign_Query_Rule_Real_Time.VoiceCount +
Campaign_Query_Rule_Real_Time.ClosedCount))
Closed
The number of contacts attempted.
Derived from: Campaign_Query_Rule_Real_Time.ClosedCount
Voice
The number of calls for the day that ended in successful customer contact.
Derived from: Campaign_Query_Rule_Real_Time.VoiceCount
dialer01: Dialer Real Time Report
Drilldowns available
No
Schema database
tables
tables
Campaign
Campaign_Query_Rule_Real_Time
Campaign_Query_Rule_Real_Time
Overview:
Subject
Outbound Option Dialer:
Contacts, busy, voice, answering machine, SIT Tone detects, no
answer, and abandoned calls for each dialer.
Contacts, busy, voice, answering machine, SIT Tone detects, no
answer, and abandoned calls for each dialer.
Purpose
To display the current status of each dialer
Applicable
environment
environment
Outbound Option (IPCC and/or ICM)
Template type
Real-time table
Default sort order
By dialer name
Drilldowns available
No
Schema database
tables
tables
Dialer
Dialer_Real_Time
Dialer_Real_Time