Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Outbound Option Real-Tme Reports
8 Outbound Option (Blended Agent) Reports
Wrong Number
The number of contacts today where the party answering the phone indicated the
customer didn’t live there.
customer didn’t live there.
Derived from: Dialer_Real_Time.WrongNumberCount
Canceled
The number of contacts today where the dialer canceled a ringing customer call
Derived from: Dialer_Real_Time.CancelledDetectToday
Dialer Abandon
The number of contacts in the half-hour interval abandoned by the dialer.
Derived from: Dialer_Real_Time.AbandonDetectToday
Abandon to IVR
The number of contacts today that were abandoned by the dialer. However, instead of
hanging-up on the customer the customer was transferred to an IVR which plays a
message.
hanging-up on the customer the customer was transferred to an IVR which plays a
message.
Derived from: Dialer_Real_Time.AbandonToIVRToday
Customer Abandon
The number of contacts today where the customer hung-up immediately after picking
up the phone.
up the phone.
Derived from: Dialer_Real_Time.CustomerAbandonDetectToday
Dialer Summary
A summary of each field for each dialer.
Report Summary
A summary of each field for all dialers.
dialpr01: Dialer Port Status Real Time Report
Overview:
Subject
Outbound Option Dialer Port:
Dialer activity on a port-by-port basis.
Dialer activity on a port-by-port basis.
Purpose
To display the status of each Outbound Option dialer port
Applicable environment
Outbound Option (IPCC and/or ICM)
Template type
Real-time table
Default sort order
By dialer name, port number, campaign name