Cisco Cisco IPCC Web Option User Guide
Agent By Skill Group Reports
2 IPCC Agent Report Templates
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Active Tasks
The number of tasks associated with the skill group that the agent is working on.
Derived from: Agent_Skill_Group_Real_Time.CallsInProgress
Agent by Skill Group Historical Reports
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agtskg03: Agent Skill Group Logout Status Report
Overview:
Subject
A table of all the agents in the selected skill groups showing
logout data for each agent, gathered in half-hour
increments
Purpose
To show ONLY agents who have logged out from the
selected skill group(s) during the selected interval.
Applicable
environment
IPCC and/or ICM
Template type
Historical table