Cisco Cisco Unified Intelligent Contact Management Software User Guide

WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

Agent By Skill Group Reports

2      IPCC Agent Report Templates

IPCC and/or ICM historical 

table

Agent task summary for 

each agent within the 

selected skill group(s), 

organized by the selected 

half hour(s). 

IPCC and/or ICM historical 

table

Agent task summary for 

each agent within the 

selected skill group(s), 

organized by the selected 

day(s).

IPCC and/or ICM historical 

table

Agent state summary for 

each agent within the 

selected skill group(s), 

organized by the selected 

half hour(s).

IPCC and/or ICM historical 

table

Agent state summary for 

each agent within the 

selected skill group(s), 

organized by the selected 

day(s).

IPCC and/or ICM historical 

table

Agent daily task statistic 

totals and time allocations, 

gathered in half-hour 

increments.

IPCC and/or ICM historical 

table

Agent daily task statistic 

totals and time allocations, 

gathered in day 

increments.

IPCC and/or ICM historical 

table

All the report data available 

from the 
Agent_Skill_Group_Half_Hour 
table, organized by skill 
groups and then by agents 
within the skill group. 
This report is for online 
viewing or for exporting to 
Excel. It is not formatted for 
printing.