Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 2 Agent Report Templates
Agent By Skill Group Reports
Agent by Skill Group Real-Time Reports
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agtskg06: Outbound Option (Blended Agent) Status Report
IPCC and/or ICM
real-time table
All the report data available
from the Agent_Real_Time
table, organized by skill
groups and then by agents
within the skill group.
table, organized by skill
groups and then by agents
within the skill group.
This report is for online
viewing or for exporting to
Excel. It is not formatted
for printing.
viewing or for exporting to
Excel. It is not formatted
for printing.
IPCC only
real-time table
The current agent states of each
agent within the selected skill
group(s).
agent within the selected skill
group(s).
Overview:
Subject
A table of all the agents in the selected skill group(s) showing agent
activity related to Outbound Option calls.
activity related to Outbound Option calls.
Purpose
To show Outbound Option call status for the selected time period
Applicable environment
Outbound Option (IPCC and/or ICM)
Template type
Real-time table
Default sort order
By skill group
Drilldowns available
No
Schema database tables
Skill_Group
Agent
Person
Agent_Real_Time
Campaign
Query_Rule