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Cisco Cisco IPCC Web Option User Guide

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C H A P T E R
   
7-1
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
7
Application Gateway, Path, Script Queue, and 
Routing Client Reports
The Application Gateway allows ICM to query host systems that are running other contact center 
applications. ICM can then base routing decisions on the results obtained from the query. Use the 
application gateway reports to report on such data as the number of query requests issued to a host 
system and the delay involved in making queries. Use the script queue report for script queue statictics.
WebView includes the following ICM application gateway, application path report, and script queue 
report templates. Click on the name of the report in the following table to see more detailed information 
about the data in that report, and how the data is derived from the ICM software's database.
Template Name
Applicable Environment
Type
Description
IPCC and ICM
historical table
Data on requests 
made by the 
application gateway to 
a host system.
IPCC and ICM
real-time table
Current status of a 
single application 
path.
IPCC and ICM
real-time table
Queue statistics for a 
script's Queue Node.
IPCC and ICM
historical table
All the available agent 
route historical report 
data in the 
Routing_Client_Five_
Minute database table