Cisco Cisco IPCC Web Option User Guide
7-2
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 7 Application Gateway, Path, Script Queue, and Routing Client Reports
apgate11: Application Gateway Status Half Hour Report
See
for an illustration of this report.
Data:
Application Gateway
The enterprise name of the application gateway
Derived from: Application_Gateway.EnterpriseName
DateTime
The date and time of the selected row's data in MM/DD/YYYY (month, day, year) and
HH:MM:SS (hour, minute, second) format.
HH:MM:SS (hour, minute, second) format.
Derived from: Application_Gateway_Half_Hour.DateTime
Requests
The number of query requests the CallRouter has sent to the host system during the
half-hour interval.
half-hour interval.
Derived by: Application_Gateway_Half_Hour.RequestsToHalf
Rejects
The number of query requests that were rejected by the host system during the
half-hour interval.
half-hour interval.
Derived by: Application_Gateway_Half_Hour.RejectsToHalf
Max Delay
The longest response time, in milliseconds, for any request to the host system during
the half-hour interval.
the half-hour interval.
Derived by: Application_Gateway_Half_Hour.MaxDelayToHalf
Avg Delay
The average response time, in milliseconds, for all requests to the host system during
the half-hour interval.
the half-hour interval.
Derived by: Application_Gateway_Half_Hour.AvgDelayToHalf
Overview
Subject
Data on requests made by the application gateway to a
host system, gathered in half-hour increments.
host system, gathered in half-hour increments.
Purpose
To show application gateway half-hour status for the
selected time period.
selected time period.
Applicable environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
By Application Gateway and then by DateTime
Drilldowns available
No
Schema database table
Application_Gateway
Application_Gateway_Half_Hour