Cisco Cisco IPCC Web Option User Guide

8-4

WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)

Release 7.1(1)

Chapter 8 Outbound Option (Blended Agent) Reports

Outbound Option Real-Tme Reports

Data:

Campaign Name

The name of the campaign.
Derived from: Campaign.CampaignName

Query Rule Name

The name of the query rule.
Derived from: Query_Rule.QueryRuleName

Attempted

Summary total of the number of calls attempted.
Derived from: Campaign_Query_Rule_Real_Time.CallBackCount +
Campaign_Query_Rule_Real_Time.VoiceCount,0 +
Campaign_Query_Rule_Real_Time.BusyCount,0 +
Campaign_Query_Rule_Real_Time.NoAnswerDetectCount +
Campaign_Query_Rule_Real_Time.NoRingBackDetectCount +
Campaign_Query_Rule_Real_Time.NoDialToneDetectCount +
Campaign_Query_Rule_Real_Time.FaxDetectCount +
Campaign_Query_Rule_Real_Time.NetworkAnsMachineDetectCount +
Campaign_Query_Rule_Real_Time.AnsweringMachineCount +
Campaign_Query_Rule_Real_Time.SITToneDetectCount +
Campaign_Query_Rule_Real_Time.AgentRejectedCount +
Campaign_Query_Rule_Real_Time.AgentClosedCount +
Campaign_Query_Rule_Real_Time.CancelledDetectCount +
Campaign_Query_Rule_Real_Time.WrongNumberCount +
Campaign_Query_Rule_Real_Time.CustomerNotHomeCount +
Campaign_Query_Rule_Real_Time.PersonalCallbackCount +
Campaign_Query_Rule_Real_Time.AbandonDetectCount +
Campaign_Query_Rule_Real_Time.AbandonToIVRCount +
Campaign_Query_Rule_Real_Time.CustomerAbandonDetectCount

Requested Personal Callback

The number of call-back contacts scheduled.
Derived from: Campaign_Query_Rule_Real_Time.PersonalCallBackCount

Requested Callback

The number of call-back contacts.
Derived from: Campaign_Query_Rule_Real_Time.CallBackCount

Voice

The number of calls for the day that ended in successful customer contact.
Derived from: Campaign_Query_Rule_Real_Time.VoiceCount

Drilldowns available

Schema database
tables

Campaign
Campaign_Query_Rule_Real_Time

Query_Rule

Overview: