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Cisco Cisco IPCC Web Option User Guide

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8-5
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 8      Outbound Option (Blended Agent) Reports
Outbound Option Real-Tme Reports
Busy
The number of calls that detected a busy signal.
Derived from: Campaign_Query_Rule_Real_Time.BusyCount 
No Answer
The number of calls that were not answered.
Derived from: Campaign_Query_Rule_Real_Time.NoAnswerDetectCount 
No Ringback
The number of calls that did not detect a ring back.
Derived from: Campaign_Query_Rule_Real_Time.NoRingBackDetectCount 
No Dialtone
The number of calls that did not detect a dial tone.
Derived from: Campaign_Query_Rule_Real_Time.NoDialToneDetectCount
Fax
The number of calls that detected a fax.
Derived from: Campaign_Query_Rule_Real_Time.FaxDetectCount 
Network IVR
The number of calls that detected a network answering machine.
Derived from: Campaign_Query_Rule_Real_Time.NetworkAnsweringMachinesCount 
Answering Machine
The number of calls that detected an answering machine.
Derived from: Campaign_Query_Rule_Real_Time.AnsweringMachineCount 
SIT Tone
The number of calls that detected a Special Information Tone (SIT).
Derived from: Campaign_Query_Rule_Real_Time.SITToneDetectCount
Agent Rejected
The number of preview/callback calls that were rejected by the agent but that might be 
called back.
Derived from: Campaign_Query_Rule_Real_Time.AgentRejectedCount 
Agent Closed
The number of preview/callback calls that were rejected by the agent (these customers 
will not be dialed).
Derived from: Campaign_Query_Rule_Real_Time.AgentClosedCount 
Customer Not Home
The number of contacts where the party answering the phone was not the customer.
Derived from: Campaign_Query_Rule_Real_Time.CustomerNotHomeCount