Cisco Cisco IPCC Web Option User Guide
8-7
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Real-Tme Reports
camqry02: Summary of Call Counts Per Campaign Real Time Report
See
for an illustration of this report.
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Attempted
Summary total of the number of calls attempted.
Derived from: Campaign_Query_Rule_Real_Time.CallBackCount +
Campaign_Query_Rule_Real_Time.VoiceCount,0 +
Campaign_Query_Rule_Real_Time.BusyCount,0 +
Campaign_Query_Rule_Real_Time.NoAnswerDetectCount +
Campaign_Query_Rule_Real_Time.NoRingBackDetectCount +
Campaign_Query_Rule_Real_Time.NoDialToneDetectCount +
Campaign_Query_Rule_Real_Time.FaxDetectCount +
Campaign_Query_Rule_Real_Time.NetworkAnsMachineDetectCount +
Campaign_Query_Rule_Real_Time.AnsweringMachineCount +
Campaign_Query_Rule_Real_Time.SITToneDetectCount +
Campaign_Query_Rule_Real_Time.AgentRejectedCount +
Campaign_Query_Rule_Real_Time.AgentClosedCount +
Campaign_Query_Rule_Real_Time.CancelledDetectCount +
Campaign_Query_Rule_Real_Time.WrongNumberCount +
Campaign_Query_Rule_Real_Time.CustomerNotHomeCount +
Campaign_Query_Rule_Real_Time.PersonalCallbackCount +
Campaign_Query_Rule_Real_Time.AbandonDetectCount +
Campaign_Query_Rule_Real_Time.AbandonToIVRCount +
Campaign_Query_Rule_Real_Time.CustomerAbandonDetectCount
Campaign_Query_Rule_Real_Time.VoiceCount,0 +
Campaign_Query_Rule_Real_Time.BusyCount,0 +
Campaign_Query_Rule_Real_Time.NoAnswerDetectCount +
Campaign_Query_Rule_Real_Time.NoRingBackDetectCount +
Campaign_Query_Rule_Real_Time.NoDialToneDetectCount +
Campaign_Query_Rule_Real_Time.FaxDetectCount +
Campaign_Query_Rule_Real_Time.NetworkAnsMachineDetectCount +
Campaign_Query_Rule_Real_Time.AnsweringMachineCount +
Campaign_Query_Rule_Real_Time.SITToneDetectCount +
Campaign_Query_Rule_Real_Time.AgentRejectedCount +
Campaign_Query_Rule_Real_Time.AgentClosedCount +
Campaign_Query_Rule_Real_Time.CancelledDetectCount +
Campaign_Query_Rule_Real_Time.WrongNumberCount +
Campaign_Query_Rule_Real_Time.CustomerNotHomeCount +
Campaign_Query_Rule_Real_Time.PersonalCallbackCount +
Campaign_Query_Rule_Real_Time.AbandonDetectCount +
Campaign_Query_Rule_Real_Time.AbandonToIVRCount +
Campaign_Query_Rule_Real_Time.CustomerAbandonDetectCount
Requested Personal Callback
The number of call-back contacts scheduled.
Derived from: Campaign_Query_Rule_Real_Time.PersonalCallBackCount
Overview
Subject
Outbound Option Campaign Query Rules:
Current status of all campaign records.
Purpose
To display the current status of all campaign records
Applicable environment
Outbound Option (IPCC and/or ICM)
Template type
Real-time table
Default sort order
By campaign name
Drilldowns available
No
Schema database tables
Campaign
Campaign_Query_Rule_Real_Time
Campaign_Query_Rule_Real_Time