Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
About this Guide
Objective
This manual describes the WebView report templates for Cisco Unified Contact Center. See the
WebView online help and the manuals listed in
WebView online help and the manuals listed in
for further information.
A Note about Product Naming
Cisco IPCC Enterprise Edition is renamed Cisco Unified Contact Center Enterprise (abbreviated as
Unified CCE).
Unified CCE).
Cisco IPCC Hosted Edition is renamed Cisco Unified Contact Center Hosted (abbreviated as Unified
CCH).
CCH).
These new names are introduced in this release. They are referenced in opening screens and in
documentation that has been revised for Release 7.1(1), but they do not yet appear throughout the user
interface..
documentation that has been revised for Release 7.1(1), but they do not yet appear throughout the user
interface..
Audience
This document is intended as a reference guide for Contact Center administrators or supervisors.
Organization
The manual is divided into the following chapters.
Chapter
Description
Describes the IPCC agent report templates.
Describes the IPCC call type report templates.
Describes the IPCC service report templates.
Describes the IPCC skill group report templates.