Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

Describes how to use Sybases’s InfoMaker to create custom report templates and provides 
instructions on how to launch these templates using WebView.

For additional information about Cisco Intelligent Contact Management (ICM) software and the IPCC 
enterprise solution, see the customer contact software section at the 

For additional information about Cisco Intelligent Contact Management (ICM) software, see the 

 listing ICM documentation.

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several 
ways to obtain technical assistance and other technical resources. These sections explain how to obtain 
technical information from Cisco Systems.

You can access the most current Cisco documentation at this URL:

You can access the Cisco website at this URL:

You can access international Cisco websites at this URL:

The Product Documentation DVD is a comprehensive library of technical product documentation on a 
portable medium. The DVD enables you to access multiple versions of installation, configuration, and 
command guides for Cisco hardware and software products. With the DVD, you have access to the same 
HTML documentation that is found on the Cisco website without being connected to the Internet. 
Certain products also have .PDF versions of the documentation available.

The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com 
users (Cisco direct customers) can order a Product Documentation DVD (product number 
DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:

Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the 
Cisco Marketplace at this URL: