Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 2 Agent Report Templates
Agent By Team Reports
Agent by Team Historical Reports
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agteam03: Agent Logout Status By Team Report
See
for an illustration of this report.
Overview:
Subject
A table of agents by selected team showing the Logon duration, and the
logout date and time for each agent.
logout date and time for each agent.
Purpose
To show ONLY agents who have logged out from the selected team(s)
during the selected interval.
during the selected interval.
Applicable environment
IPCC and/or ICM
Template type
Historical table
Default sort order
By agent team, agent last name, agent first name, media routing domain,
and logon date and time
and logon date and time
Drilldowns available
No
Schema database tables
Agent
Agent_Team
Agent_Team_Member
Agent_Logout
Person
Media_Routing_Domain