Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
6-6
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 6 Trunk group for IP-IVR reports
Trunk Group for IP IVR Report Templates
Busy All
The time in HH:MM:SS (hours, minutes, seconds) in the half hour interval that all
trunks in the group were busy.
trunks in the group were busy.
Derived from: Trunk_Group_Half_Hour.AllTrunksBusyToHalf
In Service Time
The time in HH:MM:SS (hours, minutes, seconds) that trunks in the group have been in
service in the half hour interval.
service in the half hour interval.
Derived from: Trunk_Group_Half_Hour.InServiceTimeToHalf
Idle
The number of non-busy trunks in the group now.
Derived from: Trunk_Group_Half_Hour.TrunksIdle
Inbound Time
The time in HH:MM:SS (hours, minutes, seconds) that trunks in the group have been in
use for inbound tasks in the half hour interval.
use for inbound tasks in the half hour interval.
Derived from: Trunk_Group_Half_Hour.InUseInboundTimeToHalf
Recovery Day
A value used internally by ICM software to track virtual time.
Derived from: Trunk_Group_Half_Hour.RecoveryDay
Outbound Time
The time in HH:MM:SS (hours, minutes, seconds) that trunks in the group have been in
use for outbound tasks in the half hour interval.
use for outbound tasks in the half hour interval.
Derived from: Trunk_Group_Half_Hour.InUseOutboundTimeToHalf
Recovery Key
A value used internally by ICM software to track virtual time.
Derived from: Trunk_Group_Half_Hour.RecoveryKey
DB DateTime
The date and time that data was last written to the ICM historical database (HDS) from
the logger database. This is different from the time that the data was created. This is
useful if you are extracting data from the historical database and you want to see when
it was last updated.
the logger database. This is different from the time that the data was created. This is
useful if you are extracting data from the historical database and you want to see when
it was last updated.
Derived from: Trunk_Group_Half_Hour.DbDatetime