Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
6-7
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 6 Trunk group for IP-IVR reports
Trunk Group for IP IVR Report Templates
trkgrp20: All Ports Busy Real Time Report
Data:
IVR Ports
The enterprise name of the IVR Ports trunk group.
Derived from: Trunk_Group.EnterpriseName
All Ports Busy
The Total time that all ports in the IVR group were busy for the current half-hour
interval.
interval.
Derived from: Trunk_Group_Real_Time.AllTrunksBusyHalf
trkgrp21: IVR Ports Idle & In Service Real Time Report
Overview:
Subject
A bar graph of the time (in seconds) that all ports were busy since
the end of the last half-hour interval.
the end of the last half-hour interval.
Purpose
To show current amount of activity on IVR ports
Use this report to ensure that your system is performing
optimally. You should alert your system administrator if you see a
consistent pattern of greater than half-hour all trunk busy
conditions. This is an early warning that more IVR ports are
needed to fulfill your queuing requirements.
Use this report to ensure that your system is performing
optimally. You should alert your system administrator if you see a
consistent pattern of greater than half-hour all trunk busy
conditions. This is an early warning that more IVR ports are
needed to fulfill your queuing requirements.
Applicable environment
IPCC
Template type
Real-time bar graph
Default sort order
By IVR port trunk group
Drilldowns available
No
Schema database
tables
tables
Trunk_Group
Trunk_Group_Real_Time
Overview:
Subject
An overlapped bar graph of the current number of idle ports in
relation to the current number of in-service ports
relation to the current number of in-service ports
Purpose
To show IVR port usage
Use this report to ensure that your system is performing
optimally.
Use this report to ensure that your system is performing
optimally.
Applicable
environment
environment
IPCC
Template type
Real-time bar graph