Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
6-9
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 6 Trunk group for IP-IVR reports
Trunk Group for IP IVR Report Templates
Ports in Service
The number of configured ports in the IVR group.
Derived from: Trunk_Group_Real_Time.TrunksInService
Ports Idle
The number of IVR ports in the IVR group that are idle.
Derived from: Trunk_Group_Real_Time.TrunksIdle
All Ports Busy
The Total time that all ports in the IVR group were busy for the current half-hour
interval.
interval.
Derived from: Trunk_Group_Real_Time.AllTrunksBusyHalf
trkgrp23: IVR Ports Performance Half Hour Report
See
for an illustration of this report.
Data:
IVR Ports
The name of the IVR port used by the trunk group.
Derived from: Trunk_Group.EnterpriseName
DateTime
The date and time of the selected row's data in MM/DD/YYYY (month, day, year) and
HH:MM:SS (hour, minute, second) format.
HH:MM:SS (hour, minute, second) format.
Derived from: Trunk_Group_Half_Hour.DateTime
Overview:
Subject
A table of half-hour counts of IVR ports in-service, ports idle, and
the time HH:MM:SS (hours, minutes, seconds) that all ports were
busy
the time HH:MM:SS (hours, minutes, seconds) that all ports were
busy
Purpose
To show the performance of IVR ports for the selected time
period.
period.
Applicable
environment
environment
IPCC
Template type
Historical table
Default sort order
By IVR port trunk group and then by date and time.
Drilldowns available
No
Schema database
tables
tables
Trunk_Group
Trunk_Group_Half_Hour