Cisco Cisco IP Contact Center Release 4.6.1 Release Notes

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For both new installations and upgrades, Release 7.0(0) requires that SQL Server 2000 SP4 be used. 
ICM/IPCC Setup checks that you are using the appropriate version of SQL Server during Logger and 
AW (HDS) component setup.

Specific requirements, for new installations, technology refresh upgrades, and common ground 
upgrades, are found in the Cisco ICM/IPCC Enterprise and Hosted Edition Hardware and System 
Software Specification (Bill of Materials) and the ICM Upgrade Guide for Cisco ICM/IPCC Enterprise 
& Hosted Editions.

The 'Dynamic' memory setting is recommended for Logger and HDS.

In addition to supporting the above listed (ICM Enterprise) features, ICM Hosted Edition also has the 
following enhancement.

NCT allows geographically diverse call center agents to use the Service Provider’s network to consult 
and transfer calls. Often referred to as a “warm” transfer, it removes the need for ACD tie lines to transfer 
calls. It supports an agent transfer to another agent without outpulsing additional digits. Note that this 
feature requires a specific ICM NIC software component.

In addition to supporting the above listed ICM Enterprise features, IPCC Enterprise Edition also has the 
following enhancements.

Release 7.0(0) introduces a new IPCC Enterprise variation targeted at simplified installations. Known 
as "System IPCC Enterprise deployment", the new pre-defined deployment models for IPCC Enterprise 
simplify system design and deployment planning and include a radically improved, web-based 
configuration feature.

The new software installation process for System IPCC Enterprise deployment models reduces typical 
software installation time for IPCC Enterprise to generally less than an hour.