Cisco Cisco IP Contact Center Release 4.6.1 Release Notes

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WebView now performs checking on the WebView database to ensure that it is the same version that it 
expects, and new messages have been added to indicate if there was a problem upgrading WebView, or 
if the WebView database is not reachable. If there is a problem with the WebView database, the features 
that depend on it are automatically disabled (saved reports, favorites, and scheduled jobs) and messages 
are provided to end-users.

WebView introduced a caching mechanism in prior releases that would allow both the pick-list of 
items and the template list to return more quickly to end users. By default, the cache would refresh 
itself every two hours. In this release, end-users are given the ability to refresh the cache on demand 
from within WebView. If a new element is configured (agent, skill, and so forth) or a new custom 
template is added, it can be seen instantly in WebView by refreshing the cache.

For saved reports, when launched, the name of the saved report will appear in the title bar of the 
report window, followed by the template name. For ad-hoc reports only the template name will 
appear. This makes things easier to find when multiple windows are minimized.

The Event Viewer has been enhanced to color-code errors and warnings, and provide summaries of 
each at the top of the page. 

The Job Scheduler now allows users to schedule any of their private reports, as well as any of their 
favorite reports.

The "Schedule" category has been removed in WebView as it did not contain any standard templates. 
For customers who need to add this category back in order to support custom templates, the 
procedure for doing so is described in a Private Labeling whitepaper that is available upon request.

The portfolio of ACDs across which ICM provides Enterprise Wide Reporting capabilities is now 
extended to include IPCC Express and IPCC Enterprise, when connected to ICM through IPCC Gateway.

Agent and Skill Group reports which provide call count information on consultative, transfer, and 
conference calls now include network consultative transfer calls.

The reporting engine infrastructure (EAServer/PowerBuilder) is now upgraded to support the most 
recent version of Sybase InfoMaker for custom reporting purposes. For specific version information, see 
the Cisco ICM/IPCC Enterprise and Hosted Edition Hardware and System Software Specification (Bill 
of Materials). 

InfoMaker is no longer supported for installation on the AW or WebView servers. It can be installed on 
a desktop computer for remote access to WebView. For details see the Template Design Guide Using 
InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions. Customers who are upgrading from a 
previous release should verify all of their custom templates to make sure they behave properly with the 
new version of InfoMaker. It is important to test the templates in WebView, and ensure that header 
locking works correctly, that the reports appear as expected, that alignment is correct, and so forth.