Cisco Cisco IP Contact Center Release 4.6.1 Release Notes
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Release Notes for Cisco IPCC/ICM Enterprise & Hosted Editions Release 7.0(0) Installer Update C November 24, 2008
New and Changed Information
For specifics on the hardware (including RAID) requirements, and on Windows operating system
requirements, refer to the Cisco ICM/IPCC Enterprise and Hosted Edition Hardware and System
Software Specification (Bill of Materials).
requirements, refer to the Cisco ICM/IPCC Enterprise and Hosted Edition Hardware and System
Software Specification (Bill of Materials).
Reporting
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WebView Deployment and Installation
WebView is no longer installed as an option on a Distributor AW, but is its own entity that can be
installed on a separate server, and pointed at the Distributor AW. The WebView database remains on a
Distributor AW with the configuration (awdb) and historical databases (hds). The WebView Installation
and Administration Guide for Cisco ICM/IPCC Enterprise & Hosted Editions and the Cisco ICM/IPCC
Enterprise and Hosted Edition Hardware and System Software Specification (Bill of Materials) have
been updated to describe how to deploy WebView given this new option, both procedurally, as well as
from a planning perspective. WebView continues to communicate with all databases via ODBC. The
former dblib-based backup connection functionality has been removed.
installed on a separate server, and pointed at the Distributor AW. The WebView database remains on a
Distributor AW with the configuration (awdb) and historical databases (hds). The WebView Installation
and Administration Guide for Cisco ICM/IPCC Enterprise & Hosted Editions and the Cisco ICM/IPCC
Enterprise and Hosted Edition Hardware and System Software Specification (Bill of Materials) have
been updated to describe how to deploy WebView given this new option, both procedurally, as well as
from a planning perspective. WebView continues to communicate with all databases via ODBC. The
former dblib-based backup connection functionality has been removed.
WebView can still be installed co-resident with a Distributor AW and is fully supported in that
deployment. However, by separating WebView from the Distributor, one can deploy more WebView
servers without adding more databases—and therefore support more total WebView users in the
enterprise.
deployment. However, by separating WebView from the Distributor, one can deploy more WebView
servers without adding more databases—and therefore support more total WebView users in the
enterprise.
Stability and Serviceability Improvements
An additional service is now installed with WebView called the "Cisco ICM Jaguar WatchDog" and it
will appear in the Services control panel. This process monitors the health of the Jaguar service, and by
default will restart Jaguar if it detects a problem or finds the service has been stopped.
will appear in the Services control panel. This process monitors the health of the Jaguar service, and by
default will restart Jaguar if it detects a problem or finds the service has been stopped.
Logging and messaging have been improved in a number of areas within WebView. If a report query
results in a SQL error, the actual error text is now returned to the user rather than a blank report. This
error lets users know there was a problem and gives them information that can be passed along to
technical support.
results in a SQL error, the actual error text is now returned to the user rather than a blank report. This
error lets users know there was a problem and gives them information that can be passed along to
technical support.