Cisco Cisco IP Contact Center Release 4.6.1 Release Notes
61
Release Notes for Cisco IPCC/ICM Enterprise & Hosted Editions Release 7.0(0) Installer Update C November 24, 2008
New and Changed Information
Campaign_Query_Rule_Real_Time
Campaign_Skill_Group
Columns Added
AbandonDetectCount
AbandonToIVRCount
AgentClosedCount
AgentRejectedCount
AnsweringMachineCount
CancelledDetectCount
CustomerAbandonedDetectCount
CustomerNotHomeCount
FaxDetectCount
NetworkAnsMachineCount
NoAnswerDetectCount
NoDialToneDetectCount
NoRingBackDetectCount
PersonalCallbackCount
SITToneDetectCount
Columns Renamed
ContactedCount to VoiceCount
Columns Added
AbandonedRoutePoint
ConfigParam
DialedNumber
IVRPorts
IVRRoutePoint
Columns Deleted
SkillTargetIDPredictive
SkillTargetIDPreview