Cisco Cisco IP Contact Center Release 4.6.1 Release Notes

9

       RequeryResult        

       VruProgress          

TABLE NAME: t_Termination_Call_Detail:

       DbDateTime           

       NetQTime  

Conditions: EDMT upgrade from ICM/IPCC 6.0(0), 6.0(0)A or 6.0(0)B to 7.0B.

Defect ID: CSCse21210

Headline: EDMT changing UserNames to all-caps may violate UNIQUE constraint

Symptom: 

 

EDMT fails during upgrade of an ICM/IPCC 5.0 or 6.0 database with the following errors:

User_Group: updateData: Violation of UNIQUE Key constraint 'XAK1User_Group'. Cannot insert 
duplicate key in object 'User_Group

User_Group_Member: updateData: Violation of UNIQUE Key constraint 'XAK1User_Group_Member'.  
Cannot insert duplicate key in object 'User_Group_Member

Conditions: System contains user names which become duplicates when converted to all upper-case.  
An example would be the user names "User1" and "USER1".

IPCC/ICM software Release 7.0(0) supports:

ICM Enterprise Edition

ICM Hosted Edition

IPCC Enterprise Edition

IPCC Hosted Edition

This document discusses new features, changes, and caveats for Release 7.0(0) of IPCC/ICM Enterprise 
and Hosted software.

Cisco Web Collaboration Option 5.0 and Cisco E-Mail Manager Option 5.0 are supported 
by IPCC/ICM Release 7.0(0). However, Cisco Web Collaboration Option 5.0 and Cisco 
E-Mail Manager Option 5.0 are not supported with System IPCC Enterprise deployment, 
or the IPCC System PG, and therefore are not supported for the parent/child relationship 
established by the IPCC Enterprise Gateway PG.