Cisco Cisco IP Contact Center Release 4.6.1 Release Notes

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Additional information on new features, and on many of the product changes, is available in the relevant 
end-user documentation.

Release Notes for Cisco CTI Object Server, Cisco Agent Desktop, Cisco E-Mail Manager Option, 
Cisco Web Collaboration Option (including Cisco Collaboration Server, Cisco Dynamic Content 
Adapter, Cisco Media Blender) are separate documents and are not included as part of these Release 
Notes.

For the most up-to-date version of these release notes, as well as all other ICM/ IPCC 
documentation, go to the Cisco Web page:

For hardware and third-party software specifications for Release 7.0(0), refer to the Cisco ICM/IPCC 
Enterprise and Hosted Edition Hardware and System Software Specification (Bill of Materials), which 
is accessible from

 

Documentation for Cisco IPCC/ICM Enterprise and Hosted Editions, as well as most related 
documentation, is accessible from

 

Related documentation includes the documentation sets for Cisco CTI Object Server (CTI OS), 
Cisco Agent Desktop (CAD), Cisco E-Mail Manager Option, Cisco Web Collaboration Option 
(including Cisco Collaboration Server, Cisco Dynamic Content Adapter, Cisco Media Blender), 
Cisco Customer Voice Portal (CVP), Cisco IP IVR, Cisco Support Tools, and Cisco Remote 
Monitoring Suite (RMS).

Also related is the documentation for Cisco CallManager.

Technical Support documentation and tools can be accessed from

 

The Product Alert tool can be accessed through

 

The following sections describe new features and changes that are pertinent to this release.