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Cisco Cisco IP Contact Center Release 4.6.2 Release Notes

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Release Notes for Cisco IPCC/ICM Enterprise & Hosted Editions Release 7.0(0) Installer Update C November 24, 2008
New and Changed Information
Call_Type_Half_Hour
Columns Added
AbandInterval1
AbandInterval2
AbandInterval3
AbandInterval4
AbandInterval5
AbandInterval6
AbandInterval7
AbandInterval8
AbandInterval9
AbandInterval10
AgentErrorCountToHalf
AnsInterval1
AnsInterval2
AnsInterval3
AnsInterval4
AnsInterval5
AnsInterval6
AnsInterval7
AnsInterval8
AnsInterval9
AnsInterval10
BucketIntervalID
CallsAnsweredToHalf
CallDelayAbandTimeToHalf
CallsRequeriedToHalf
CallsRoutedNonAgentToHalf
CallsRONAToHalf
CallsQHandledToHalf
CTDelayAbandTimeToHalf
CTVRUTimeToHalf
DelayAgentAbandTimeToHalf
DbDateTime
ReturnReleaseToHalf
RouterCallsAbandToAgentToHalf
ServiceLevelErrorToHalf