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Cisco Cisco IP Contact Center Release 4.6.2 Release Notes

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Release Notes for Cisco IPCC/ICM Enterprise & Hosted Editions Release 7.0(0) Installer Update C November 24, 2008
New and Changed Information
Call_Type_Real_Time
Columns Added
AgentErrorCountHalf
AgentErrorCountToday
CallDelayAbandTimeHalf
CallDelayAbandTimeTo5
CallDelayAbandTimeToday
CallsAnsweredTo5
CallsAnsweredHalf
CallsAnsweredToday
CallsAtAgentNow
CallsRONATo5
CallsRONAHalf
CallsRONAToday
CallsRoutedNonAgentHalf
CallsRoutedNonAgentToday
CallsRoutedNonAgentTo5
CallsAtVRUNow
CTDelayAbandTimeHalf
CTDelayAbandTimeTo5
CTDelayAbandTimeToday
DelayAgentAbandTimeHalf
DelayAgentAbandTimeTo5
DelayAgentAbandTimeToday
ReturnReleaseHalf
ReturnReleaseToday
RouterCallsAbandToAgentHalf
RouterCallsAbandToAgentTo5
RouterCallsAbandToAgentToday
ServiceLevelErrorHalf
ServiceLevelErrorToday
ServiceLevelRONAHalf
ServiceLevelRONATo5
ServiceLevelRONAToday
TotalCallsAbandHalf
TotalCallsAbandTo5
TotalCallsAbandToday