Cisco Cisco IPCC Web Option Release Notes
50
Release Notes for Cisco IPCC/ICM Enterprise & Hosted Editions Release 7.0(0) Installer Update C November 24, 2008
New and Changed Information
Service_Real_Time
Skill_Group
Skill_Group
_Half_Hour
Columns Added
RedirectNoAnsCallsTo5
RedirectNoAnsCallsHalf
RedirectNoAnsCallsToday
Columns Added
ServiceThreshold
ServiceType
UserDeletable
Columns Added
AbandoHoldCallsOutToHalf
NetConsultativeCallsToHalf
NetConsultativeCallsTimeToHalf
NetConferencedOutCallsToHalf
NetConfOutCallsTimeToHalf
NetTransferOutCallsToHalf
RouterCallsOfferedToHalf
RouterCallsAbandToAgentToHalf
RouterCallsDequeuedToHalf
RouterErrorToHalf
ServiceLevelToHalf
ServiceLevelCallsToHalf
ServiceLevelCallsAbandToHalf
ServiceLevelCallsDequeueToHalf
ServiceLevelErrorToHalf
ServiceLevelRONAToHalf
ServiceLevelCallsOfferedToHalf
Reserved1 - Reserved5