Cisco Cisco IPCC Web Option Release Notes
51
Release Notes for Cisco IPCC/ICM Enterprise & Hosted Editions Release 7.0(0) Installer Update C November 24, 2008
New and Changed Information
Skill_Group
_Real_Time
User_Group
User_Group_Member
User_Security_Control
Version
Columns Added
RouterCallsAbandQTo5
RedirectNoAnsCallsTo5
RouterCallsAbandToAgentTo5
RouterCallsDequeuedTo5
RouterCallsOfferedTo5
ServiceLevelCallsAbandTo5
ServiceLevelCallsDequeuedTo5
ServiceLevelCallsOfferedTo5
ServiceLevelCallsTo5
ServiceLevelTo5
ServiceLevelRONATo5
Columns Added
UserGuid
UserName
DomainName
Columns Changed
UserGroupName, VARCHAR (30) to VARCHAR (64)
Columns Changed
UserGroupName, VARCHAR (30) to VARCHAR (64)
UserName, VARCHAR (30) to VARCHAR (64)
Columns Changed
UserName, VARCHAR(30) to VARCHAR(64)
Columns Added
IPCCMinor