Cisco Cisco Unified Contact Center Enterprise 9.0(2) Release Notes
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Release Notes for Cisco IPCC/ICM Enterprise & Hosted Editions Release 7.0(0) Installer Update C November 24, 2008
New and Changed Information
Enhanced SNMP Support
ICM/IPCC 7.0(0) includes a number of enhancements to its Simple Network Management Protocol
(SNMP) health monitoring and instrumentation features:
(SNMP) health monitoring and instrumentation features:
•
A new agent supporting SNMP v1, v2c and v3 as well as several of the highly secure authentication
and encryption protocols offered for SNMP v3.
and encryption protocols offered for SNMP v3.
•
A new Contact Center Management Information Base (MIB) with instrumentation specific to ICM
and IPCC. This new CISCO-CONTACT-CENTER-APPS-MIB provides explicit support for
monitoring the health of the core components of ICM/IPCC.
and IPCC. This new CISCO-CONTACT-CENTER-APPS-MIB provides explicit support for
monitoring the health of the core components of ICM/IPCC.
•
Support for IETF standard MIBs: HOST-RESOURCES-MIB and SYSAPPL-MIB.
•
Integration with the CiscoWorks IP Telephony Environment Monitor (ITEM) network element
management software.
management software.
•
A new Microsoft Management Console (MMC) snap-in, the Cisco SNMP Agent Management
snap-in, which can be used to configure the Cisco Contact Center SNMP Management component.
snap-in, which can be used to configure the Cisco Contact Center SNMP Management component.
The SNMP components are now installed (though not configured) by default. Please refer to the SNMP
Guide for Cisco ICM/IPCC Enterprise & Hosted Editions for more details.
Guide for Cisco ICM/IPCC Enterprise & Hosted Editions for more details.