Cisco Cisco Unified Contact Center Enterprise 9.0(2) Release Notes
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Release Notes for Cisco IPCC/ICM Enterprise & Hosted Editions Release 7.0(0) Installer Update C November 24, 2008
Important Notes
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Time Zone and Daylight Savings Time Updates
Many Cisco contact center products and/or components use Java technology in their implementation.
For each server upon which Java-based components are installed, the appropriate Java Runtime
Environment (JRE) or Java Development Kit (JDK) is also installed during the product installation
process. Due to a plethora of worldwide changes to time zones, daylight savings time implementation
changes including start/stop dates and times (and many done with very little advance warning), it is
difficult for Cisco to keep pace with changes and provide patches and/or guidance for compliance. It is
therefore suggested that after the installation/upgrade of any of the products listed below, the person who
performed the installation/upgrade should download and apply the latest version of the Sun JDK DST
Timezone Update Tool — TZUpdater — to each server on which each of these Java-based products are
installed.
For each server upon which Java-based components are installed, the appropriate Java Runtime
Environment (JRE) or Java Development Kit (JDK) is also installed during the product installation
process. Due to a plethora of worldwide changes to time zones, daylight savings time implementation
changes including start/stop dates and times (and many done with very little advance warning), it is
difficult for Cisco to keep pace with changes and provide patches and/or guidance for compliance. It is
therefore suggested that after the installation/upgrade of any of the products listed below, the person who
performed the installation/upgrade should download and apply the latest version of the Sun JDK DST
Timezone Update Tool — TZUpdater — to each server on which each of these Java-based products are
installed.
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WebView Enterprise Reporting
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System IPCC / SCCE Web Administration
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Configuration Management Service (CMS) (if enabled on the Admin Workstation)
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System IPCC / CCE Agent Reskilling Web Tool
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IPCC / CCE (CallManager) Peripheral Gateway (JTAPI Gateway)
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CTI Toolkit Java Integration Library API (JavaCIL)
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Email Interaction Manager (EIM)
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Web Interaction Manager (WIM)
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Contact Center Management Portal (CCMP)
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Cisco Agent Desktop (CAD) Enterprise Service
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CAD-BE
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IP Phone Agent
CallManager 4.x Consideration for External Calls in IPCC Enterprise
In CallManager 4.x, there is an issue where overlap sending is disabled by default in the CallManager
gateway configuration. If overlap sending is disabled, this causes external calls to be counted as internal
calls in IPCC Enterprise. When the overlap sending is re-enabled, the IPCC Enterprise reporting is
correct for external calls.
gateway configuration. If overlap sending is disabled, this causes external calls to be counted as internal
calls in IPCC Enterprise. When the overlap sending is re-enabled, the IPCC Enterprise reporting is
correct for external calls.
Note
This condition is limited to CallManager 4.x. It is not a consideration for CallManager 5.x and later.
To restate this slightly: