Cisco Cisco E-Mail Manager Unity Integration Option Release Note
Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
©2008-2011 Cisco Systems, Inc.
75
•
Alcatel PG
•
Aspect PG
•
Avaya PG
•
Ericsson PG
•
Digital Media System (DMS) 100 PG with only TCP/IP interface
•
Symposium PG
•
Siemens PG
The following PG types are not supported on the VMware platform due to their special interface requirements:
•
NEC PG
•
DMS 100 PG with X.25 interface
•
Spectrum PG
Note: The deployment of Unified System CCE and Unified System CCE Agent/IVR Controllers on virtual machines is not
supported.
supported.
The following table provides a mapping of supported virtual machines to their corresponding non-virtualized platform.
The goal here is to directly equate a virtual machine type with specific CPU affinity and RAM resource allocation to a
documented server class. The virtual machine shall inherit the capacity defined by that server class for the specified
ICM/CCE component type. Note that the reader may not apply this mapping to unsupported components – virtualization is
only supported with the components specified in this table.
The goal here is to directly equate a virtual machine type with specific CPU affinity and RAM resource allocation to a
documented server class. The virtual machine shall inherit the capacity defined by that server class for the specified
ICM/CCE component type. Note that the reader may not apply this mapping to unsupported components – virtualization is
only supported with the components specified in this table.
Table 7-8: Virtual Machine Requirements
VM Component
Type
Type
VM Resource
Allocation
Matching Discrete
Server Class
(to
determine capacity)
See Table
for
Capacities
Additional Requirements
CPUs
RAM
Unified CCE
Agent PG
Agent PG
1
2GB
MCS-30-004-Class
MCS-30-005-Class
MCS-30-005-Class
Agent PG with No Options
1 PIM, 1 CTI OS
1 PIM, 1 CTI OS
2
4GB
MCS-40-005-Class
MCS-40-011-Class
MCS-40-011-Class
MR PG
2
2GB
MCS-30-004-Class
MCS-30-005-Class
MCS-30-005-Class
4
4GB
MCS-40-005-Class
MCS-40-011-Class
MCS-40-011-Class
VRU PG
1
1GB
MCS-30-004-Class
MCS-30-005-Class
MCS-30-005-Class
2
2GB
MCS-40-005-Class
MCS-40-011-Class
MCS-40-011-Class
TDM ACD PG
1
2GB
MCS-30-004-Class
PG with CTI OS
24
Includes: Unified Communications Manager (Unified CM) PG, Unified CCE Generic PG, Unified CCE System PG and Unified ICM
Agent Routing Service (ARS) PG
25
Includes: Unified Customer Voice Portal (CVP) PG and Cisco Voice Response Unit (VRU) PG