Cisco Cisco IPCC Web Option Release Note
Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
©2008-2011 Cisco Systems, Inc.
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6.3 Unified Contact Center Hosted
This section assists you in selecting hardware servers for Unified CC Hosted, including new deployments / technology
refresh and common ground upgrade. (The following are minimum requirements.)
refresh and common ground upgrade. (The following are minimum requirements.)
Table 6-18: NAM Rogger Servers, Unified CCH
Server Class
Capacity
(cps)
GEN-50-003-Class
120
GEN-50-004-Class
170
GEN-50-005-Class
200
Table 6-19: CICM Router/Logger Servers, Unified CCH, New Deployments / Tech. Refresh
Server Class
Capacity
CICM Router
CICM Logger
Agents
Instances
MCS-40-005-
Class
MCS-40-011-
Class
MCS-40-009-Class
MCS-40-015-Class
MCS-40-015-Class
8,000
3
MCS-40-010-Class
MCS-40-016-Class
MCS-40-016-Class
6,400
10
GEN-50-005-
Class
GEN-50-005-Class
6,400
25
Table 6-20: CICM Router/Logger Servers, Unified CCH, Common Ground Upgrade
Server Class
Capacity
CICM Router
CICM Logger
Agents
Instances
MCS-40-002-
Class
MCS-40-002-Class
2,250
3
MCS-40-003-
Class
MCS-40-003-Class
3,190
3
MCS-40-003-
Class
MCS-40-004-Class
3,750
3
MCS-40-003-
Class
GEN-50-003-Class
3,750
10
GEN-50-003-
Class
GEN-50-004-Class
3,825
25