Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
©2008-2011 Cisco Systems, Inc.
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6.6 Unified ICM Hosted
This section assists you in selecting hardware servers for ICM Hosted,
For clarity, only MCS family processors are specified below for the NAM and CICM Router nodes. Where non-MCS
hardware is deployed (or being purchased), the equivalent type / number of processors (including speed), available
memory (RAM), disk (capacity and controller architecture), and overall server capacity profile must meet or exceed that of
the corresponding MCS model. Refer to
hardware is deployed (or being purchased), the equivalent type / number of processors (including speed), available
memory (RAM), disk (capacity and controller architecture), and overall server capacity profile must meet or exceed that of
the corresponding MCS model. Refer to
as well as common ground upgrade. (These are minimum requirements.)
Appendix A – Server Classes
for full server class explanatory detail.
Table 6-34: NAM Router and NAM Logger Servers, Unified ICMH
Server Class
Capacity
(cps)
Other Requirements
NAM Router
NAM Logger
MCS-40-002-Class
GEN-50-003-Class
180
NAM Routers require addition of a third network interface
card to connect to a Signaling Access Network. Refer to the
Setup and Configuration Guide for Cisco Unified ICM
Hosted.
card to connect to a Signaling Access Network. Refer to the
Setup and Configuration Guide for Cisco Unified ICM
Hosted.
MCS-40-003-Class
GEN-50-004-Class
255
MCS-40-003-Class
GEN-50-005-Class
300
Table 6-35: CICM Router and CICM Logger Servers, Unified ICMH
Server Class
Capacity (agents)
CICM Router
CICM Logger
BHCA
Agents
MCS-40-002-Class
GEN-50-003-Class
216,000
7,200
129,600
12,960
86,400
17,280
MCS-40-003-Class
GEN-50-004-Class
306,000
10,200
183,600
18,360
122,400
24,480
MCS-40-003-Class
GEN-50-005-Class
360,000
12,000
216,000
21,600
144,000
28,800
Note: A quad processor class server should be substituted for the CICM Router server where greater than ten (10)
customer instances are deployed.
customer instances are deployed.
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The Multiple-NAM deployment model, which provides for NAM pair redundancy for high availability and increased scalability, is
outside the scope of this document. Consult Cisco directly for capacity and sizing consultation with Multiple-NAM configurations.