Cisco Cisco IP Contact Center Release 4.6.1 Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,

Hardware and System Software Specification

6.7.3.1 New Deployments and Technology Refresh

6.7.3.1.1 AW – Real-Time Distributor, HDS, Co-resident WebView

For Operating System and Database Requirements, go to Section 7.5.

Table 6-40: AW, HDS, Co-resident WebView Servers, New Deployments / Tech. Refresh

Server Class

Capacity

Other requirements

Reporting

Users Per

HDS

MCS-30-004-Class
MCS-30-005-Class

Disk Configuration – 2 Disks

Disks 1-2: OS, ICM, SQL Server and other third-party software,

Database files, ICM Database Transaction Log(s); RAID 1

MCS-40-005-Class
MCS-40-011-Class

Disk Configuration – 4 Disks

Disks 1-2: OS, ICM, SQL Server and other third-party software, ICM

Database Transaction Log(s); RAID 1

Disks 3-4: Database files; RAID 1

MCS-40-009-Class
MCS-40-015-Class

Disk Configuration – 6 Disks

Disks 1-2: OS, ICM, SQL Server and other third-party software, ICM

Database Transaction Log(s); RAID 1

Disks 3-6: Database files; RAID 10

MCS-40-010-Class
MCS-40-016-Class

Disk Configuration – 8 (or more)Disks

Disks 1-2: OS, ICM, SQL Server and other third-party software; RAID 1

Disks 3-8+: Database files, ICM Database Transaction Log(s); RAID 10.

Dedicated 2 channel RAID Controller, min 256 MB cache
with battery backup. (Alternately, the ICM Database
Transaction Log(s) can be moved to a dedicated drive to limit
disk contention.)

GEN-50-005-Class

Note that if you have an AW with HDS and co-resident WebView server, the total number of agents in the contact center
deployment must not be greater than 10 times the specified maximum of Reporting Users per HDS.

6.7.3.1.2 AW – Real-Time Distributor, HDS, Separate Dedicated WebView

For Operating System and Database Requirements, go to Section 7.5.