Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
©2008-2011 Cisco Systems, Inc.
42
Table 6-43: AW, HDS, Separate WebView Servers, Common Ground Upgrade
Server Class
Capacity
Other requirements and remarks
Reporting
Users Per
HDS
WebView Servers
Per HDS, each
supporting 50
users
GEN-50-003-Class
GEN-50-004-Class
GEN-50-004-Class
50
1
Disk Configuration – 8 Disks
Disks 1-2: OS, ICM, SQL Server and other third-party
software - RAID 1
software - RAID 1
Disks 3-*: Database files, ICM Database Transaction
Log(s) - RAID 10. Dedicated 2 channel RAID
Controller, min 256 MB cache with battery backup.
(Alternately, the ICM Database Transaction Log(s) can
be moved to a dedicated drive to limit disk contention.)
Log(s) - RAID 10. Dedicated 2 channel RAID
Controller, min 256 MB cache with battery backup.
(Alternately, the ICM Database Transaction Log(s) can
be moved to a dedicated drive to limit disk contention.)
100
2
200
4
6.7.3.3 Dedicated WebView Server
Table 6-44: Dedicated WebView Servers
Server Class
Other requirements and remarks
MCS-40-003-Class
MCS-40-005-Class
MCS-40-008-Class
MCS-40-011-Class
MCS-40-005-Class
MCS-40-008-Class
MCS-40-011-Class
IIS 6.0 (ships with Windows Server 2003). Windows Server 2003 Enterprise Edition is
not required for the dedicated WebView Server.
not required for the dedicated WebView Server.