Cisco Cisco IP Contact Center Release 4.6.2 Release Note
Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
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* The selection of MCS system class should be based on the PeopleSoft server requirements for the given
customer’s required level of performance. For more information on the PeopleSoft CRM, visit the
customer’s required level of performance. For more information on the PeopleSoft CRM, visit the
web site.
6.7.16.1.5 CRM Connector Adapter for Microsoft CRM 3.0
Microsoft CRM 3.0 adapter is used in conjunction with the CRM Connector Server, which can be a part of the
Unified CC Enterprise solution configuration. This adapter is installed with the Microsoft CRM 3.0 product.
Unified CC Enterprise solution configuration. This adapter is installed with the Microsoft CRM 3.0 product.
Table 6-65: CRM Connector Adapter for Microsoft CRM 3.0
*Server Class
Type
Hardware, software requirements and remarks
MCS-30-004-Class
MCS-30-005-Class
MCS-40-005-Class
MCS-40-011-Class
MCS-30-005-Class
MCS-40-005-Class
MCS-40-011-Class
CRM Adapter Server
Operating system and other software
See Section 6.7.17.3,
Other hardware Requirements
100/1000 Ethernet port
* The selection of the class of MCS system should be based on the Microsoft CRM sever requirements for the given
customers required level of performance. For more information on the Microsoft CRM 3.0 product visit the
customers required level of performance. For more information on the Microsoft CRM 3.0 product visit the
6.7.16.2 CRM Connector for SAP
The Cisco Unified CRM Connector for SAP integrates the SAP CRM application with Cisco Unified Contact Center
Enterprise/Hosted; it can be deployed either collocated with other Unified Contact Center Enterprise solution components or
can be deployed on a dedicated server (standalone).
Enterprise/Hosted; it can be deployed either collocated with other Unified Contact Center Enterprise solution components or
can be deployed on a dedicated server (standalone).
If collocated with Unified CCE/H there may only be one Unified CCE/H PG and its Unified CRM Connector for SAP CRM
connector on a single server.
connector on a single server.
The maximum supported Unified CRM Connectors for SAP on a dedicated server is 1.
The maximum supported SAP Servers to one single CRM Connector is 10.
The maximum supported SAP Servers to one single CRM Connector is 10.
The Cisco Unified CRM Connector DataStore runs as a separate application on a dedicated server used by the Cisco Unified
CRM Connector for SAP to temporarily store call data when a call is transferred between two different Unified CCE/H
peripherals.
CRM Connector for SAP to temporarily store call data when a call is transferred between two different Unified CCE/H
peripherals.
CTI OS Supervisor Desktop should be used for supervisory features. This will require CTI OS Server installed on the PG.
Table 6-66: CRM Connector for SAP
Server Class
* Capacity
(agents)
Call Rate (calls / sec)
Hardware, software requirements
and remarks
and remarks
MCS-30-004-Class
250
2
Standalone Deployment with IPSec/SSL
MCS-40-005-Class
500
4
Standalone Deployment with IPSec/SSL
MCS-30-004-Class
750
6
Standalone Deployment with no
IPSec/SSL
IPSec/SSL
MCS-40-005-Class
1000
8
Standalone Deployment with no
IPSec/SSL
IPSec/SSL
MCS-30-004-Class
Not
Supported
0
Collocated Deployment with IPSec/SSL