Cisco Cisco Unified Contact Center Management Portal 8.5 Release Note

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,

Hardware and System Software Specification

6 Server Hardware Requirements

6.1 Unified Contact Center Enterprise

This section assists you in selecting the hardware servers for your Unified Contact Center solution, including both the
Unified CCE and Unified System CCE deployment models.

Note: VRU ports for Agent PG and System PG should not exceed half of the maximum supported agents listed in the
capacity column. This is applicable to both Unified CCE and Unified System CCE. Additional VRU PGs can be deployed
to accommodate a greater number of VRU ports. VRU PG can be found in Section 6.7.7,

VRU Peripheral Gateway (PG)

(Additional VRU PGs are not applicable to System CCE).

[See Section 6.2,

Unified System Contact Center Enterprise

for details about System CCE.]

Agent PG Configuration Options

The following table illustrates various configuration options for the Agent PG (which components are necessary for each
PG configuration). Agent PG capacity varies based on specific component configuration.

Table 6-1: Agent PG Configuration Options with CTI OS, Unified CCE

Unified CM +
VRU

With Generic PG or
Unified CCE System
PG

With Unified
Communications
Manager PG

With Outbound Option

CM PG (CM PIM)

Generic PG
(CM PIM + VRU PIM)

CM PG (CM PIM)

Generic PG
(CM PIM + VRU PIM)

VRU PG (VRU PIM)

CM PG (2) (CM PIM)

CTI Server

CTI OS

CTI OS (2)

MR PG

Dialer

Table 6-2: Agent PG Configuration Options with Cisco Agent Desktop, Unified CCE

Unified CM +
VRU

With Generic PG or
Unified CCE System
PG

With Unified
Communications
Manager PG

With Outbound Option

CM PG (CM PIM)

Generic PG
(CM PIM + VRU PIM)

CM PG (CM PIM)

Generic PG
(CM PIM + VRU PIM)

VRU PG (VRU PIM)

CTI Server

CTI OS

MR PG

Dialer

CAD Services