Cisco Cisco Unified Contact Center Management Portal 8.5 Release Note
Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
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Option 2
- Supports up to 4000 Agents
• Rogger Configuration – This server has the Unified CCE Router and Unified CCE Logger collocated.
Consider this option if the expected growth of your contact center will not exceed 4,000 agents.
Table 6-4: Rogger Servers, Unified CCE, New Deployments / Tech. Refresh
Server Class
Capacity (agents)
Rogger
MCS-30-004-Class
MCS-30-005-Class
MCS-30-005-Class
500
MCS-40-007-Class
MCS-40-013-Class
MCS-40-013-Class
4,000
Option 3
- Supports up to 8000 Agents
• Standalone Router and Standalone Logger – Consider this option if the expected growth of your contact
center will exceed 4,000 agents.
Table 6-5: Router/Logger Servers, Unified CCE, New Deployments / Tech. Refresh
Server Class
Capacity (agents)
Router
Logger
MCS-40-005-Class
MCS-40-011-Class
MCS-40-011-Class
8,000
N/A
MCS-40-010-Class
MCS-40-016-Class
MCS-40-016-Class
N/A
6,000
GEN-50-005-Class
N/A
8,000