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Cisco IP Contact Center Release 4.6.1
Release Note
Cisco Cisco IP Contact Center Release 4.6.1 Release Note
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Cisco ICM Software Release 6.0(0) Bill of Materials
Contents
Overview .................................................................................................................................................................................................................................1
Updated Information in this Document..............................................................................................................................................................................1
Cisco Media Convergence Servers ....................................................................................................................................................................................1
Sizing Guidelines ....................................................................................................................................................................................................................2
General Hardware Performance Guidelines...........................................................................................................................................................................2
Redundant Components .....................................................................................................................................................................................................2
SCSI/ATA/IDE Hard Disk Drives ........................................................................................................................................................................................3
RAID Controllers, Arrays, and Storage Options .................................................................................................................................................................3
External Storage Shelves...............................................................................................................................................................................................4
Network Attached Storage............................................................................................................................................................................................4
Backup Devices ..................................................................................................................................................................................................................4
SQL Server 2000 Licensing .....................................................................................................................................................................................................4
3
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Party Software Guidelines .................................................................................................................................................................................................6
Hardware Guidelines ..............................................................................................................................................................................................................7
ICM Router .........................................................................................................................................................................................................................7
ICM Logger .........................................................................................................................................................................................................................8
Peripheral Gateway (PG) ....................................................................................................................................................................................................9
ICM/IPCC SS7 Network Interface Option ........................................................................................................................................................................11
AT&T Network Gateway / SS7 Gateway ....................................................................................................................................................................11
ICM/IPCC Outbound Option .............................................................................................................................................................................................12
Cisco Outbound Option Dialer .....................................................................................................................................................................................12
ICM/IPCC CTI Options ......................................................................................................................................................................................................13
CTI OS Server...............................................................................................................................................................................................................13
CTI OS Agent and Supervisor Desktops ......................................................................................................................................................................13
Cisco Agent Desktop (CAD) Server.......................................................................................................................................................................................14
CAD Agent and Supervisor Desktops ..........................................................................................................................................................................15
CTI Platform Support Matrix........................................................................................................................................................................................16
System Manager AW – Real-Time Distributor with WebView and Historical Database Server (HDS) option .............................................................18
System Manager AW – Real-Time Distributor................................................................................................................................................................19
System Manager AW – Real-Time Client only (Client AW)............................................................................................................................................20
ICM/IPCC Remote Monitoring Suite (RMS) Option .........................................................................................................................................................21
Listener ........................................................................................................................................................................................................................21
LGMapper/LGArchiver .................................................................................................................................................................................................21
AlarmTracker Client .....................................................................................................................................................................................................22
ICM/IPCC Web Collaboration Option...............................................................................................................................................................................23
ICM Web Collaboration Server ...................................................................................................................................................................................23
ICM/IPCC Media Blender for Web Collaboration Option............................................................................................................................................24
ICM/IPCC Dynamic Content Adapter (DCA) for Web Collaboration Option................................................................................................................24
ICM/IPCC E-Mail Manager Option...................................................................................................................................................................................25
ICM/IPCC Interactive Voice Response (IVR/VRU) Options ..............................................................................................................................................30
Cisco Customer Voice Portal [formerly Internet Service Node (ISN)] .........................................................................................................................30
Cisco IP Interactive Voice Response (IP IVR)...............................................................................................................................................................30
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