Cisco Cisco Unified Contact Center Enterprise 9.0(2) Release Note

Cisco ICM Software Release 6.0(0) Bill of Materials 

Minimum 
Recommended 
Hardware 

1.4GHz or greater Intel Pentium processor 
128+ MB RAM 
18.2+ GB usable disk space (ATA/IDE acceptable) 
3.5" floppy drive 
Internal CD-ROM or DVD-ROM drive 
2 x 10/100/1000 Ethernet port 
1 x 4 port Cisco PCI SS7 card(s) 

 Note: There are two models of SS7 cards; 3.3V PCI card and 5V PCI card.  Only the 
 

3.3V cards are supported with the MCS servers.  The 5V PCI card requires a PCI 2.1 5V 

bus - This is NOT a PCI-X compliant card. 

Operating System 

Microsoft Windows 2000 Professional or Server with Service Pack 4 
Microsoft Windows 2000 Professional or Server with Service Pack 4 with Rollup 1 [Cisco ICM 
SR4 or later] 

In most environments, the IPCC Outbound Option Dialer can be co-resident with the PG. See the PG section for more details. The 
specifications below apply to a standalone IPCC dialer and to the Avaya dialer. 

Cisco Media 
Convergence Servers 

MCS-7835-I1-CC1 
MCS-7835-H1-CC1 

MCS-7835I-3.0-CC1 
MCS-7835H-3.0-CC1 

Minimum 
Recommended 
Hardware 

1.4GHz or greater Intel Pentium processor  
1000+ MB RAM 
18.2+ GB usable disk space (RAID 1 recommended) 
3.5" floppy drive 
Internal CD-ROM or DVD-ROM drive 
1 x 10/100/1000 Ethernet ports 

Operating System 

Microsoft Windows 2000 Server with Service Pack 4 
Microsoft Windows 2000 Server with Service Pack 4 with Rollup 1 [Cisco ICM SR4 or later] 

Additional Items 

For Avaya Based Deployments: 

– Standalone Dialer Required –  

1 (or more) x Intel Dialogic board (D/120JCT-L-S, D/240SC, D/160SC, D/480JCT, D/240PCI-
T1, D/240JCT-T1, D/300PCI-E1, D/300JCT-E1) 
Dialogic System Releases 5.0 or greater (tested with 5.1.1 Service Pack 1) and GlobalCall 
protocol package 3.0 

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