Cisco Cisco Unified Contact Center Enterprise 9.0(2) Release Note

Cisco ICM Software Release 6.0(0) Bill of Materials 

Refer to the PG specifications for recommendations for servers where CTI OS is co-resident with a PG.  Where CTI OS is hosted on a 
separate server (500 Agent limit exceeded), the guidelines below should be followed.  Standalone CTI OS servers can themselves 
scale up to 500 agents, after which an additional CTI OS instance is required (up to a maximum of four).  For servers hosting up to 
250 agents, the Small Enterprise specifications or greater will suffice.  Supporting in the range of 250 – 500 agents will require 
stepping up to the Medium Enterprise specifications. 

Note: At most two monitor mode connections per CTI OS Server pair are allowed. 

Cisco Media 
Convergence Servers  

MCS-7835-I1-CC1 
MCS-7835-H1-CC1 

MCS-7835I-3.0-CC1 
MCS-7835H-3.0-CC1 

MCS-7835-I1-CC1 
MCS-7835-H1-CC1 
MCS-7845-I1-CC1 
MCS-7845-H1-CC1 

MCS-7835I-3.0-CC1 
MCS-7835H-3.0-CC1 
MCS-7845H-3.0-CC1 

Minimum 
Recommended 
Hardware 

1 x 1.4GHz or greater Intel 
Pentium processor  
1000+ MB RAM 
18.2+ GB usable disk space 
(RAID 1 recommended) 
3.5" floppy drive 
Internal CD-ROM or DVD-
ROM drive 
1 x 10/100/1000 Ethernet port 

2 x 1.4GHz or greater Intel Pentium processors 
1000+ MB RAM 
18.2+ GB usable disk space (RAID 1 recommended) 
3.5" floppy drive 
Internal CD-ROM or DVD-ROM drive 
1 x 10/100/1000 Ethernet port 

Operating System 

Microsoft Windows 2000 Server with Service Pack 4 
Microsoft Windows 2000 Server with Service Pack 4 with Rollup 1 [Cisco ICM SR4 or later] 

 

Cisco Media 
Convergence Servers 
(MCS) 

Not Applicable 

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