Cisco Cisco Unified Contact Center Enterprise 9.0(2) Release Note
Cisco ICM Software Release 6.0(0) Bill of Materials
Node
CAD Agent and Supervisor Desktops
Small Enterprise
Medium Enterprise
Large Enterprise
Hardware:
500MHz or greater Intel Pentium processor
128+ MB RAM
100+ MB available disk space (ATA/IDE acceptable)
3.5" floppy drive
Internal CD-ROM or DVD-ROM drive
1 x 10/100/1000 Ethernet port
Windows compatible full-duplex sound card (if using Media Termination)
128+ MB RAM
100+ MB available disk space (ATA/IDE acceptable)
3.5" floppy drive
Internal CD-ROM or DVD-ROM drive
1 x 10/100/1000 Ethernet port
Windows compatible full-duplex sound card (if using Media Termination)
CAD Agent Desktop
Software:
See support matrix table below
CTI Platform Support Matrix
Operating System
Server
Platform
Client Platform
Windows
2000 Server
Windows 98
Windows
2000 Pro SP4
Windows XP
Professional
SP1a
Windows
NT 4.0
SP6a
Windows XP
Professional
SP2
Red Hat
Enterprise
Linux V3.0
CTI OS 6.0
Server
Server
9
Cisco Data Store
9
CTI Driver for
Siebel 6.0
Siebel 6.0
7
(thin client)
9
CTI Driver for
Siebel 6.0
Siebel 6.0
7
(thick client)
9
9
9
9
9
CTIOS -
Supervisor
Desktop
Supervisor
Desktop
9
9
9
CTI OS - Agent
Desktop
Desktop
9
9
9
9
6
with Rollup 1 [Cisco ICM SR4 or later]
7
or Siebel 7.8.2 [Cisco ICM SR6 or later]
16