Cisco Cisco Unified Contact Center Enterprise 8.5(4) Release Note
Cisco ICM Software Release 6.0(0) Bill of Materials
Node
DCA Server
Small Enterprise
Medium Enterprise
Large Enterprise
Operating System and
Application Specific
Software
Application Specific
Software
Microsoft Windows 2000 Server with Service Pack 4
Microsoft Windows 2000 Server with Service Pack 4 with Rollup 1 [Cisco ICM SR4 or later]
Microsoft Windows 2000 Server with Service Pack 4 with Rollup 1 [Cisco ICM SR4 or later]
Other:
JDK 1.3.1 (provided by Cisco)
New Atlanta ServletExec 4.1 (provided by Cisco with a 2-CPU license; if the customer has more
New Atlanta ServletExec 4.1 (provided by Cisco with a 2-CPU license; if the customer has more
than 2 CPUs, an appropriate license must be obtained from New Atlanta, which license can
be purchased online at http://www.newatlanta.com)
be purchased online at http://www.newatlanta.com)
ICM/IPCC E-Mail Manager Option
The ICM E-Mail Manager is comprised of several components: Application Server, UI Server, WebView, and Database Server. In
addition, the E-Mail Manager can utilize the Cisco Independent Reporting Database (CIR DB) for reporting. In all configurations, the
Application Server must be separate from the Database Server. In very small agent configurations (less than 10 concurrent agents),
the UI Server and WebView components can be co-resident with the Application Server. The configuration options are listed below.
addition, the E-Mail Manager can utilize the Cisco Independent Reporting Database (CIR DB) for reporting. In all configurations, the
Application Server must be separate from the Database Server. In very small agent configurations (less than 10 concurrent agents),
the UI Server and WebView components can be co-resident with the Application Server. The configuration options are listed below.
Note: Each UI Server can support up to 200 Agents. Additional UI Servers are required to support additional Agents beyond 200.
SQL Server clustering is not supported.
Up to 25 POP accounts are supported.
Up to 25 POP accounts are supported.
Important Note: Customers who have existing instances with co-located UI or WebView servers can upgrade to the latest Service Releases.
However, they cannot add any new instances on that server if they plan to have the UI or WebView servers co-located with the Cisco E-Mail
Manager server.
However, they cannot add any new instances on that server if they plan to have the UI or WebView servers co-located with the Cisco E-Mail
Manager server.
Node
Cisco E-Mail Manager Servers
Small Enterprise
150,000 messages/year average volume (Primary DB)
1000 messages/day peak volume (Primary DB)
1-100 concurrent agents; 15 concurrent WebView users
150,000 messages/year average volume (Primary DB)
1000 messages/day peak volume (Primary DB)
1-100 concurrent agents; 15 concurrent WebView users
Application Server
UI Server (WebView co-loaded on
1st UI Server only)
1st UI Server only)
Primary & LAMBDA and CIR Database Server
Cisco Media
Convergence
Servers
Convergence
Servers
MCS-7845-I1-CC1
MCS-7845-H1-CC1
MCS-7845-H1-CC1
MCS-7845H-3.0-CC1
Minimum
Recommended
Hardware
Recommended
Hardware
Dual Xeon CPU
1.5 GB RAM
36 GB usable disk space (SCSI)
3.5" floppy drive
Internal CD-ROM or DVD-ROM drive
1 x 10/100/1000 Ethernet ports
1.5 GB RAM
36 GB usable disk space (SCSI)
3.5" floppy drive
Internal CD-ROM or DVD-ROM drive
1 x 10/100/1000 Ethernet ports
Dual Pentium CPU
2 GB RAM
36 GB usable disk space (SCSI)
3.5" floppy drive
Internal CD-ROM or DVD-ROM
drive
1 x 10/100/1000 Ethernet ports
2 GB RAM
36 GB usable disk space (SCSI)
3.5" floppy drive
Internal CD-ROM or DVD-ROM
drive
1 x 10/100/1000 Ethernet ports
Dual Pentium CPU
1 GB RAM
36 GB usable disk space (SCSI)
3.5" floppy drive
Internal CD-ROM or DVD-ROM drive
1 x 10/100/1000 Ethernet ports
1 GB RAM
36 GB usable disk space (SCSI)
3.5" floppy drive
Internal CD-ROM or DVD-ROM drive
1 x 10/100/1000 Ethernet ports
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