Cisco Cisco IP Contact Center Release 4.6.1 Technical References

8 

Overview 

 

In the absence of an attached VRU, the Aastra PointSpan PBX can act as a 

VRU and run Virtual VRU scripts via ICM routing scripts. A Virtual VRU 

script is a configured Application Pilot and CallGuide on the Aastra 

switch. These Application Pilots offer call treatment to the caller. 
Virtual VRU Scripts do offer basic call treatment and queuing 

functionality. If more extensive call treatment is required, a network VRU 

should be used.