Cisco Cisco IP Contact Center Release 4.6.1 Technical References
ACD Configuration
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3.1.3. Configuring OAI Channels
Every Aastra ARS Gateway needs a dedicated OAI channel.
Use the CCN command on the PointSpan switch to setup and display the
Use the CCN command on the PointSpan switch to setup and display the
OAI channels.
Aastra Pointspan
MCU-B Primary
Command => ccn
OAI CCN TASK INI CCS PRI NOO MOU NUS NOM NIM PORT HOSTNAME/INA.PORT
--- --- ---- --- --- --- --- --- --- ----- ----- ---- -----------------
13 1 A01 1 2 M 0 0 0 5472 1265 8160 172.16.14.6.2485
14 2 A01 1 2 M 0 0 0 43 22 8160 172.16.14.24.1526
15 3 A01 1 2 M 0 0 0 148 62 8160 172.16.14.27.1045
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Use the MI command on the Pointspan to setup OAI channel mirrors
where needed.
Aastra Pointspan
MCU-B Primary
Command => mi
OAI CCN LINK INI OOS CCS NUS NOO NMD NOM NIM MIRRORing OAI:CCN
--- --- ---- --- --- --- --- ----- ----- ----- ----- -----------------
13 1 ETHER 1 0 2 0 0 5472 5472 1265 14:2 15:3
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3.1.4. Enabling OAI channel in User Groups
For all User Groups you want to use with your ARS PG, you need to
configure the correct OAI number and OAI Application ID.
Use the command UGRP to configure your User Groups.
Use the command UGRP to configure your User Groups.
SELECT COMMAND => ugrp
SELECT MODE: PRINT, DISPLAY, UPDATE, TITLES => d
USER GROUP NUMBER (1-1000) OR ?..... => 1
SELECT MODE: PRINT, DISPLAY, UPDATE, TITLES => d
USER GROUP NUMBER (1-1000) OR ?..... => 1