Cisco Cisco IP Contact Center Release 4.6.1 Technical References

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ACD Configuration 

 

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SELECT SUBCOMMAND or ? => ugp 
  
  
** USER GROUP PARAMETERS FOR USER GROUP #1        01/10/06  23:12:22 
. 
. 
IUG...InteMail LAMP MESSAGE USER GROUPS...........OWN 
OCC...OAI NUMBER FOR OAI ASSOCIATED MEMBER........13 
OAP...OAI APPLICATION ID..........................1 
AGN...ATTENDANT GROUP ............................NONE 
. 
. 

 
 

To setup an Aastra device for use with Aastra ARS Gateway, the 

parameter OAM (OAI associated member) must be true for both the 

device and the line configuration. Also verify that the User Group 

parameter is set to a User Group enabled for the correct OAI channel. 
Use the commands FONE and DIRN to verify or update the device 

configuration. 

 

SELECT COMMAND => fone 
SELECT MODE:  PRINT, DISPLAY, UPDATE => d 
ENTER LOCATION, WORK AT HOME or ?............ => 1.2.5.1 
  
DISPLAY FORMAT: N, D, P, B or ?.............B =>  
** STATION DEFINITION:         12/24/05  15:31:10 
  
***...STATION......................PORT: 001.2.05.01 
***...STATION EQUIPMENT TYPE.............ITES 
BTP...BUTTON TEMPLATE NUMBER.............5 
SUG...STATION USER GROUP NUMBER..........1 
OAM...OAI ASSOCIATED MEMBER..............YES 
DND...DO NOT DISTURB ALLOWED.............YES 
DNS...DO NOT DISTURB STATUS..............INACTIVE 
AND...ALPHANUMERIC DISPLAY...............YES 
AHL...AUTOMATIC HOLD.....................NO 
HRC...SWITCHHOOK RINGER CUTOFF...........NO 
DPT...DTMF PASSTHROUGH TIMING INDEX......NONE 
ADD...ADT ANALOG SIDE DTMF DIALING.......NO 
EAC...EMERGENCY ASSOCIATED CPN...........NONE 
LPR...LINE PRESELECT TYPE................PRIME 
PLB...PRIME LINE PRESELECT BUTTON #......1