Cisco Cisco IP Contact Center Release 4.6.1 Technical References

 

 

 

ICM Software Configuration 

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In ICM software terms, the PointSpan PBX corresponds to a peripheral. 

The ICM software treats all contact center devices (e.g., ACDs, PBXs, 

IVR systems) as peripherals. 

Create a new peripheral of type ‗IPCC System‘ for your ARS peripheral. 

Typically, the Configuration Parameters fields within the Peripheral 

Configuration window are left blank. The required peripheral 

configuration parameters are set automatically in the NT registry during 

PG setup.